14 days, no questions
Ask within 14 days of your payment and we'll refund all of it, no questions asked. One refund per person.
How to ask
Write to [email protected] from the email on your account. "Refund" is enough.
If your plan renews
The 14 days start from your first payment. A refund also cancels the subscription, so nothing renews. To stop renewing without a refund, cancel in Settings; you keep access until the paid period ends.
When it arrives
We process refunds within two business days. It goes back to the card you paid with, and your bank usually shows it within 5 to 10 business days. Your plan stays open until the refund is made, then locks.
After 14 days
Write to us anyway if something went wrong, like a double charge or a renewal you meant to cancel. We look at every one, and we'll be fair. This doesn't affect any right to a refund you have under the law where you live.